FAQ

FAQ's

Which credit cards do you accept?
Why was I charged sales tax on my purchase?
How long will it take to receive my order?
Can I have an order shipped to my P.O. Box?
Can I ship my order to a different address?
How are shipping charges calculated?

Shopping FAQs

Which credit cards do you accept?
Visa, Mastercard and Discover/Novus cards are accepted, as well as debit cards which bear the Visa or Mastercard logo. Regretfully, American Express is not accepted.

Why was I charged sales tax on my purchase?
State tax is applied to an item if 5 Star Gallery or the shipping vendor conducts business in the shipping address state. Back to Top

Shipping FAQs

How long will it take to receive my order?
The standard shipping time for orders shipped via UPS ground is 5-10 days, and promotional items should ship in 4-7 days. Back to Top

Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O. Back to Top

Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address.Back to Top

How are shipping charges calculated?

Shipping charges vary according to product weight and destination. Most products are shipped via UPS (because they offer package insurance and excellent tracking software). Select products offer an express shipping option. In most cases, this rapid delivery requires an additional fee. Back to Top